FAQ

Ordering

Do I need an account to order?
No. Guest checkout is available. Creating an account saves orders and earns rewards.

Pickup

How do I pick up?
We’ll text and show status in the app. Give your name or pickup code at the counter at 1000 Northside Dr NW #950.

Delivery

How far do you deliver?
We deliver from our Home Park shop, typically about 4–5 miles. We’ll check your address at checkout.

Rewards

How do points work?
You earn 10 points per dollar on food subtotal. Redeem in the Rewards tab.

Payments

What cards do you take?
Visa, Mastercard, Amex, and Discover.

Catering

How much notice for catering?
At least 4 hours. Larger trays may need more — we’ll show available windows.

Allergens

Can you guarantee allergen-free food?
No. Items are prepared in a shared kitchen and cross-contact may occur.

Refunds

What if something’s wrong?
Use Get Help on the order and we’ll make it right from the kitchen.

Account

How do I sign in?
Google, X, or email and password.

Hours & parking

What are your hours and is parking free?
Monday–Thursday 11:30 AM–8:00 PM, Friday–Saturday 11:30 AM–9:00 PM, Sunday closed. Two hours of parking is free with validation at Arium Westside / Home Park.